Shipping Policy

  • All shipments are made by regular ground with the carrier of our choice.
  • If you would like special requirements for your shipment (signature required, expedited, insurance, etc), please place your order over the phone and let us know your requirements to determine any extra shipping costs.
  • Unless special shipping arrangements are made (expedited, insurance, signature required, etc.) we are not responsible for any shipping delays or lost shipments once the items purchased are handed over to the shipping carrier.
  • COCO COIR FULL ROLLS ship FOB. Our customers are responsible to file the claim with the carrier if there is any problems with the rolls being damaged during shipping.
  • We also ship to Alaska, Hawaii & Puerto Rico and internationally but you must place your order over the phone and pay for shipping charges. Shipping charges to Hawaii, Alaska & Puerto Rico and internationally may be different from what you have been charged during checkout. If so, we will contact you to inform you of the additional amount in such cases.
  • Please contact us by phone or e-mail with the item(s) you would like to purchase and we will e-mail you the estimated shipping charges.